Service Agreement
Introduction
This Service Agreement (“Agreement”) is made between On-Demand Auto Shine ("we," "us," or "our") and the customer ("you" or "your"). By booking and using our mobile detailing services, you agree to the following terms and conditions.
1. Services ProvidedOn-Demand Auto Shine offers mobile vehicle detailing services, including, but not limited to, basic wash and wax, interior and exterior detailing, paint correction, and ceramic coating. The scope of services will be outlined and confirmed with each customer prior to the start of work.
2. Appointment Booking•Scheduling: Appointments can be scheduled via our website, phone, or email. The confirmation of your appointment is subject to availability.•Rescheduling/Cancellations: You may reschedule or cancel your appointment without penalty at least 24 hours in advance. Cancellations within 24 hours of the scheduled appointment time may be subject to a 50% service cancellation fee.3. Payment TermsPayment Methods: We accept payments via credit/debit cards, PayPal, cash, or any other method agreed upon during booking.Payment Due Date: Payment for services rendered is due upon completion of the detailing service.Late Payments: In the event of a late payment, we reserve the right to charge interest on the unpaid amount at the rate of 0.05% per day.4. Customer ResponsibilitiesVehicle Condition: You are responsible for ensuring that the vehicle is in a condition suitable for detailing, with all personal belongings removed.Access and Location: You must provide adequate access to the vehicle for our mobile service and ensure a safe, lawful location for the detailing to take place.Disclosure of Issues: You must inform us of any existing damage, defects, or concerns with your vehicle before service begins.5. Service LimitationsStains and Damage: While we strive to remove all stains and imperfections, certain deep stains or damages may not be fully remedied due to their severity or age.Weather Conditions: Our services may be affected by weather conditions. In the event of inclement weather, we will contact you to reschedule.6. LiabilityDamage to Vehicle: On-Demand Auto Shine will take all reasonable precautions while servicing your vehicle. However, we will not be responsible for any pre-existing damage or any damage resulting from latent defects or issues with the vehicle's materials.Personal Items: We are not responsible for any personal items left in the vehicle during detailing services.Customer Satisfaction: If you are unsatisfied with our service, you must notify us within 24 hours of service completion. We will make every reasonable effort to rectify the issue.7. Warranties and GuaranteesService Guarantee: We guarantee the quality of our detailing services. If a service does not meet your expectations, we will review the situation and work to make it right, which may include re-servicing or providing a partial refund.Ceramic Coating Warranty: For ceramic coatings, we provide a warranty of 1-3 years, depending on the application, provided that proper aftercare is maintained.8. Cancellation and Refund PolicyCancellations by You: Cancellations must be made at least 24 hours before the scheduled appointment. Failure to do so may result in a cancellation fee.Cancellations by Us: We reserve the right to cancel or reschedule your appointment due to unforeseen circumstances (e.g., weather, staffing issues). In such cases, we will inform you as soon as possible.Refunds: Refunds will only be issued in cases where the services were not delivered as agreed or due to errors on our part.9. PrivacyWe respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for more details on how we collect, use, and store your data.
10. Changes to the AgreementOn-Demand Auto Shine reserves the right to modify this Agreement at any time. Any changes will be communicated to customers via our website or email. Continued use of our services after changes have been made constitutes your acceptance of the new terms.
11. Governing LawThis Agreement is governed by the laws of North Carolina. Any disputes arising under this Agreement shall be resolved in accordance with the laws of this jurisdiction.
1. Services ProvidedOn-Demand Auto Shine offers mobile vehicle detailing services, including, but not limited to, basic wash and wax, interior and exterior detailing, paint correction, and ceramic coating. The scope of services will be outlined and confirmed with each customer prior to the start of work.
2. Appointment Booking•Scheduling: Appointments can be scheduled via our website, phone, or email. The confirmation of your appointment is subject to availability.•Rescheduling/Cancellations: You may reschedule or cancel your appointment without penalty at least 24 hours in advance. Cancellations within 24 hours of the scheduled appointment time may be subject to a 50% service cancellation fee.3. Payment TermsPayment Methods: We accept payments via credit/debit cards, PayPal, cash, or any other method agreed upon during booking.Payment Due Date: Payment for services rendered is due upon completion of the detailing service.Late Payments: In the event of a late payment, we reserve the right to charge interest on the unpaid amount at the rate of 0.05% per day.4. Customer ResponsibilitiesVehicle Condition: You are responsible for ensuring that the vehicle is in a condition suitable for detailing, with all personal belongings removed.Access and Location: You must provide adequate access to the vehicle for our mobile service and ensure a safe, lawful location for the detailing to take place.Disclosure of Issues: You must inform us of any existing damage, defects, or concerns with your vehicle before service begins.5. Service LimitationsStains and Damage: While we strive to remove all stains and imperfections, certain deep stains or damages may not be fully remedied due to their severity or age.Weather Conditions: Our services may be affected by weather conditions. In the event of inclement weather, we will contact you to reschedule.6. LiabilityDamage to Vehicle: On-Demand Auto Shine will take all reasonable precautions while servicing your vehicle. However, we will not be responsible for any pre-existing damage or any damage resulting from latent defects or issues with the vehicle's materials.Personal Items: We are not responsible for any personal items left in the vehicle during detailing services.Customer Satisfaction: If you are unsatisfied with our service, you must notify us within 24 hours of service completion. We will make every reasonable effort to rectify the issue.7. Warranties and GuaranteesService Guarantee: We guarantee the quality of our detailing services. If a service does not meet your expectations, we will review the situation and work to make it right, which may include re-servicing or providing a partial refund.Ceramic Coating Warranty: For ceramic coatings, we provide a warranty of 1-3 years, depending on the application, provided that proper aftercare is maintained.8. Cancellation and Refund PolicyCancellations by You: Cancellations must be made at least 24 hours before the scheduled appointment. Failure to do so may result in a cancellation fee.Cancellations by Us: We reserve the right to cancel or reschedule your appointment due to unforeseen circumstances (e.g., weather, staffing issues). In such cases, we will inform you as soon as possible.Refunds: Refunds will only be issued in cases where the services were not delivered as agreed or due to errors on our part.9. PrivacyWe respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for more details on how we collect, use, and store your data.
10. Changes to the AgreementOn-Demand Auto Shine reserves the right to modify this Agreement at any time. Any changes will be communicated to customers via our website or email. Continued use of our services after changes have been made constitutes your acceptance of the new terms.
11. Governing LawThis Agreement is governed by the laws of North Carolina. Any disputes arising under this Agreement shall be resolved in accordance with the laws of this jurisdiction.